The AI Workbench allows non technical merchandisers or prompt engineers to create and refine prompts that are used in features such as Smart Response.

Smart Response

Smart Responses in HawkSearch can be adjusted through the use of prompts. These prompts are managed in the AI Workbench. The basics of a Smart Response are outlined here which provides more details around this diagram:

Details for developers for using Smart Response with Rapid UI are here.

Details r developers for using Smart Response API directly are here.

Managing Smart Response Prompts

The prompts used in Smart Response are managed through the AI Workbench. In order to get to the Workbench, navigate to "Reports" in the HawkSearch Admin, then click the link on the top to connect to e360. This navigation will change in the next release of HawkSearch, but for now, the AI Workbench features are in the same system as Advanced Analytics. Once you get to the first screen, click on the top navigation for "AI Workbench" and then in the intro message, click on the "continue" button.

You can manage multiple Smart Response prompts based on need. If you would like to tailor your responses based on the type of visitor who is logged in, then you could create a version for each of these communication approaches. These concepts are associated with the concept of "prompt engineering." According to Wikipedia, "Prompt engineering is the process of structuring or crafting an instruction in order to produce better outputs from a generative artificial intelligence (AI) model."

Prompt Details

Each prompt in the AI Workbench for Smart Responses includes a name, description and then the prompt itself. The ID that is prominently displayed is what is used by the developer when referencing each prompt.